Economic Support Specialist
Join our team and make a difference in your community as an Economic Support Specialist.
A career with Sauk County will bring unlimited opportunities to provide support, assistance, and growth to local communities. Sauk County is the ultimate destination where anyone can happily live, work, and play. We are looking for someone who has the desire to support local communities and be a part of the Human Services team.
The purpose of the Economic Support Specialist is to determine eligibility for Economic Support Programs, such as Food Share, Medicaid, BadgerCare Plus, Caretaker Supplement, and Wisconsin Shares Child Care Subsidies.
*The position allows for a hybrid work environment once all training requirements are met. During that time trainees have access to staff trainers for support, additional training, resources, and practice in a training environment.
Watch this video for a detailed look at what this position will do!
https://wchsa.org/economic-support-staff
Essential Duties
- Perform case load tasks by interviewing applicants to determine eligibility for benefits, processing applications, updating any changes, obtaining documents regarding the financial status of the client, and assisting the client with filling out paperwork in person, on the phone or electronically.
- Interpret eligibility by interviewing, researching, and applying Federal and State policies.
- Answer calls and address customer issues with high level customer service as part of the Capital Consortium Call Center. This is approximately 75% of the essential duties of the Economic Support Specialist position.
- Review client data to determine continued program and benefit eligibility with respect and compassion
- Assist non-English speaking clients with their needs using online tools and/or interpreters.
- Represent agency at administrative fair hearings.
- And other duties as assigned.
Required Working Hours
Standard working hours are Monday through Friday, 8:00 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.
Minimum Training and Education
Required:
High School diploma or equivalent
1-year of general office experience
Attend a virtual, state-sponsored certification training for approximately 6-8 weeks
Licenses/Certifications:
Become Wisconsin State Economic Support Specialist certified within 6 months of start date
Preferred:
Associate’s degree in Business or another related field
Wisconsin State Economic Support Specialist certified
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
Sauk County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
